Shipping rates are determined by price, parcel size and shipping destination at Checkout. Below is a list of expected delivery times per carrier method:
--Most orders ship within 24 hours and you will receive an email shipping confirmation regarding your order. Please allow up to 6 business days for domestic delivery.
USPS First Class: arrives within 5 business days
USPS Priority: arrives within 5 business days
Fedex Ground: arrives within 6 business days
Fedex 2-Day: arrives in 2 business days
While we do our best, in some cases your country may impose a VAT (value added tax/ customs fee). We do not cover this, and your country may require you pay it to them.
Most orders ship within 24 hours and you will receive an email confirmation regarding your order.
USPS First Class International: arrives within 28 business days
USPS Priority International Mail: arrives within 10 business days.
Fedex International Economy: arrives within 5 business days.
USPS Express Mail International: arrives in 10-12 business days.
Fedex International Priority: arrives within 10-12 business days.
*International orders may be subject to Customs delays. We have no control over this, nor can view when this occurs. These quotes are approximate and provided by the shipping companies. Delivery may take slightly longer than the quoted time frame, especially during the holiday season.
We do not provide refunds for delivered products. But, we are happy to exchange your item, as yet unused & new, for a replacement.
For US/ Canadian Customers, Exchanges are welcome within 30 days of receiving your order. You pay for the shipping back to us, and we provide Free Shipping back to you.
1. Contact us via email within 30 days of receiving your order.
2. A return authorization number will be issued & return address provided.
3. Write the RA number on the outside of the parcel and please provide a note with the items you are exchanging for on the inside.
4. You pay for the shipping back to us and we offer free shipping back to you!
5. Once received at our warehouse, your exchange will be shipped out.
We do NOT accept returns/exchanges for International orders. Whether it be a sizing issue, delayed delivery, or your friend doesn't like their birthday gift; all international sales are FINAL.
If your tracking number begins with LN, your parcel shipped through the USPS First Class International service. This service comes with a delivery confirmation number, not an actual tracking number, so tracking updates can be sporadic. Sometimes the parcel will not track until it is delivered. If it's been over 15 business days, your order is most likely held up in Customs. Please let us know if you do not receive the parcel within 21 days of placing your order. We can assume that your parcel has been misplaced by the carrier after 28 days.
